privacy policy

to provide open when, we use information you add to the app, including your name, profile photo, birth date, letters, delivery dates, connections, blocks, reports, notification choices, and support messages. sign in with apple may provide an account identifier and email address. our service providers may receive basic device, network, notification, and service-log information required to operate the app.

we use this information only to create and maintain accounts, deliver and store letters, connect users, provide notifications and support, review reports, prevent misuse, and comply with law. for users in the european economic area or united kingdom, processing is based on providing the service, consent for optional features, our legitimate interest in protecting users and the service, or legal obligations.

before a profile photo is saved, it is sent to a third-party safety service for an automated check.

your name, profile photo, public birthday, and letters are available to the people you choose. when you report a letter or profile photo, the reported content and related details are provided to us for review.

apple, supabase, and a third-party safety service help operate open when. they only process information to provide their services to us and are required to provide the same or equivalent protection described in this policy. we only share information when required by law to protect someone's safety.

we do not sell personal information, use it for advertising, or track activity across other apps or websites. no other party tracks that activity through open when.

sign in with apple, a first and last name, profile photo, and birth date are required to create an account. birthday sharing, notifications, camera access, and photo-library access are optional. optional permissions may be changed in open when or ios settings.

account information, connections, and letters are kept until deleted or the account is deleted. deleting an account deletes its profile, settings, connections, and letters stored in that account. letters already delivered to another user's mailbox remain as that user's copy with the sender's name attached, but without a profile photo or link to an active account. copies exported or saved outside open when are not controlled by us. reports, support messages, and service records are kept only as long as needed for their stated purpose or required by law. deleted information is removed from active systems and later expires from routine backups.

you may access, correct, receive, or delete your information; withdraw consent; restrict or object to certain processing; and request account deletion by using open when or contacting us using the details below. you may also complain to the data-protection authority where you live. withdrawing consent does not affect processing completed before withdrawal.

information may be processed in the united states and other countries where our service providers operate. where required, international transfers use safeguards approved by applicable law. information about those safeguards is available by contacting us using the details below.

open when is for people age 13 and older. an account cannot be created using a birth date belonging to someone under 13. if we learn that an account belongs to someone under 13, we will delete it.

we may update this policy and will provide notice of material changes. the effective date identifies the current version.

open when is operated by moon radio candy llc in florida, united states. questions, privacy requests, and requests for information about international-transfer safeguards may be submitted here.